Privacy & Data Protection

Cookie Notice

Last updated: July 2026

What Are Cookies

Cookies are small text files stored on your device when you visit a website.

Cookies We Actually Use

Our website currently uses only two, both strictly necessary for the site to work — we don't use analytics, marketing, or functional/preference cookies of any kind:

• Session cookie — keeps you securely signed in during your visit. Duration: session (expires after a short period of inactivity).
• Form-security cookie — protects our forms against tampering. Duration: session.

Managing Cookies

You can control cookies through your browser settings. However, disabling these cookies may affect site functionality, such as staying signed in or submitting forms.

See our Privacy Policy for more detail.

Data Handling & Processing Policies

Last updated: July 2026

1. Data Processing Principles

We adhere to the following principles:

• Lawfulness: processing only with a legal basis
• Fairness: transparent and honest practices
• Transparency: clear communication about data use
• Purpose limitation: using data only for stated purposes
• Data minimisation: collecting only necessary data
• Accuracy: maintaining accurate and up-to-date information
• Storage limitation: retaining data only as long as needed
• Integrity & confidentiality: protecting data from unauthorised access

2. Security Measures

See our Privacy Policy for the current description of how we secure personal data.

3. Data Retention Schedule

See our Privacy Policy for our approved retention schedule, covering financial and tax records, client contract records, ID/licence documents, enquiries, and service orders.

4. Data Breach Response

If personal data in our care is accessed or acquired by an unauthorised person, we will notify the Information Regulator and affected individuals as required by section 22 of POPIA, and take immediate steps to contain and remedy the breach.

Terms & Conditions

Last updated: July 2026

1. Introduction and Acceptance

These Terms and Conditions govern your use of the Delgroce Holdings (Pty) Ltd website and services, including rent-to-own agreements, vehicle rentals, and the vehicle listing program. By using our website or submitting any request, you agree to these terms.

2. Our Services

Each service is governed by a separate written agreement signed before commencement; those agreements prevail over this page where they differ. Submitting a request through this website does not create an agreement — an agreement exists only once we have confirmed approval and both parties have signed.

3. Eligibility

You must be at least 18 years old, hold a valid driver's licence where a service involves driving, and provide accurate information. Providing false information is grounds for immediate termination.

4. Payments and Refunds

All amounts payable are set out in your signed agreement and confirmed with you before signing. No payment is requested through this website. Refunds — including deposit refunds and refunds for early returns — are handled as set out in your signed agreement and in accordance with the Consumer Protection Act 68 of 2008.

5. Consent Statements

By using our platform you acknowledge and agree to the following:

• Personal data collection & processing: you consent to the collection and processing of your personal data (name, email, phone, and identification information) for account creation and service delivery.
• Cookies & tracking technologies: you consent to the use of cookies as described in our Cookie Notice.
• Marketing communications: where you opt in, you consent to receiving updates about features and offers, with an unsubscribe option in every message.
• Data sharing with trusted partners: you consent to sharing data with insurers and service partners where necessary for transactions.

You may withdraw any consent at any time without penalty by contacting our Information Officer at admin@delgroceholdings.co.za (response within 5 business days). Withdrawal does not affect the lawfulness of processing before withdrawal, and some services may not be available if certain consents are withdrawn.

6. Limitation of Liability

To the maximum extent permitted by South African law, Delgroce Holdings is not liable for indirect or consequential loss arising from the use of our website or services. Nothing in these terms limits liability that cannot lawfully be limited.

7. Governing Law

These terms are governed by the laws of the Republic of South Africa.

8. Contact

Questions about these terms: admin@delgroceholdings.co.za or +27 62 889 9750.

Rental Agreement — Summary of Standard Terms

Last updated: July 2026

1. About This Summary

This page summarises the standard terms of a Delgroce Holdings vehicle rental. The full agreement signed before collection is the binding document; where they differ, the signed agreement applies.

2. Rental Period

The rental runs from the collection date/time to the return date/time in the agreement. Extensions must be agreed before the return time; late returns without agreement are charged at the daily rate plus recovery costs.

3. Payments and Deposit

The rental fee and refundable security deposit are confirmed with you before collection. The deposit is refunded after return, less any amounts due for damage, missing fuel, traffic fines, or other charges under the agreement.

4. Fuel

Vehicles are supplied with the fuel level recorded at handover and must be returned at the same level. Missing fuel is charged at cost plus a refuelling fee.

5. Insurance and Excess

The vehicle is insured as set out in the agreement. In an accident or theft, the renter is liable for the stated excess. Cover falls away entirely where the incident involves a breach — an unapproved driver, driving under the influence, or unlawful use.

6. Condition and Return

The vehicle's condition is recorded jointly at handover and return. It must be returned in the same condition, fair wear and tear excepted, with all keys, documents, and accessories.

7. Accidents, Theft, and Breakdowns

Any accident or theft must be reported to us and to the SAPS within 24 hours, with a case number. Mechanical problems must be reported immediately; do not arrange repairs without our authorisation.

8. Prohibited Use

The vehicle may not be used for racing, towing beyond rated capacity, carrying passengers for reward unless agreed in writing, cross-border travel without written consent, unsuitable off-road terrain, or any unlawful purpose.

9. Fines and Tolls

The renter is responsible for all traffic fines, toll fees, and related administration charges incurred during the rental period.

POPIA Compliance & PAIA Manual

Last updated: July 2026

1. Our Commitment

Delgroce Holdings (Pty) Ltd complies with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA provides a right of access to records held by public and private bodies; this section describes our records and how to request access.

2. Records Held by Our Organisation

• Customer records: account and enquiry information, rental and purchase agreements, payment records
• Company records: statutory company information, financial records, personnel records
• Operational records: vehicle records, service records, correspondence

3. Your Rights as a Data Subject

• The right to be told what personal information we hold about you
• The right to request access to that information
• The right to request correction of inaccurate information
• The right to request deletion of information we are not legally required to retain
• The right to object to processing, including direct marketing
• The right to lodge a complaint with the Information Regulator

4. How to Exercise Your Rights

Send requests to our Information Officer at admin@delgroceholdings.co.za or +27 62 889 9750. We respond within 5 business days and within the periods the law allows.

5. The Information Regulator

You may complain to the Information Regulator (South Africa): JD House, 27 Stiemens Street, Braamfontein, Johannesburg. Email: POPIAComplaints@inforegulator.org.za